Last Updated: March 22, 2024
Please review Coaching Systems’ (referred to as either “CS”, “We”, “Us” or “Our” in this Agreement) Return Policy carefully before making a purchase. By purchasing from Our website, the buyer (“Buyer” or “You”) agrees to abide by the terms outlined in this Returns Policy.
Physical Material (Books, Media, etc.)
Returns
- We accept returns of physical material within 30 days of receipt.
- To be eligible for a return, the item must be unused and in the same condition that it was received.
- The Buyer is responsible for inspecting the received items and notifying Us of any discrepancies, damages, or defects within 7 days of receipt of the items.
- Material that has been written on or in, or altered or modified in any way is not eligible for return, replacement, or refund.
- To return a physical product, first contact Us for approval.
- If Your return is approved, please mail to: Coaching Systems, LLC; 12503 E. Euclid Dr., Unit #35; Centennial, CO 80111.
Refunds
- Once We receive Your returned item, We will inspect it and notify You of the approval or rejection of Your refund. If approved, Your refund will be processed, and a credit will automatically be applied to Your original method of payment (if possible and practicable; otherwise via Company check).
- Refunds may take 1-2 billing cycles to appear on Your statement.
Shipping
- The Buyer is responsible for paying the shipping costs for returning the item. Shipping costs, including the original shipping costs, are non-refundable.
Damaged Items
- The Buyer is responsible for inspecting the received items and notifying Us of any discrepancies, damages, or defects within 7 days of receipt of the items.
- We reserve the right to relax the 7-day rule at Our discretion and based on a case-by-case analysis of any extraordinary circumstances.
Lost Items
- We cannot replace or refund lost material.
Online Courses
Returns
- We accept returns of digital products (online courses via their unique authorization key code) within 30 days of the purchase date.
- To be eligible for return, an online course authorization key must be active (i.e., not redeemed in any manner whatsoever).
- Once an online course authorization key has been used, to either create an account or begin a course, it is no longer eligible for return or refund.
Technical Issues
- If You experience technical difficulties accessing the online course, please contact Our support team for assistance. We will make every effort to resolve any technical issues promptly.
Contact Us
If You have any questions about Our Return Policy or need assistance with a return, please contact Us at: 303.248.3858.
