Culture & Commitment
About BPO Centers
Nearshore outsourcing company powered by remarkable agents using
cutting-edge technology.
Who We Are
BPO Centers is a nearshore outsourcing company based out of California with facilities throughout Mexico. We specialize in providing the highest quality customer support to brands that rely on outstanding customer experiences for their growth.
- 90% Calls Answered Within 20 seconds
- 92% 1st Time Resolutions
- 100% Happy Agents
- 500+ Trusted Business Partners
BPO Centers is a nearshore outsourcing company based in California with facilities throughout Mexico. We specialize in providing the highest quality customer support to brands that rely on outstanding customer experiences for their growth. By integrating AI-driven training, quality assurance, and performance analytics, we ensure every agent is more accurate, efficient, and aligned with your brand, delivering smarter, faster, and more personalized service at every touchpoint.
Our Advantage
Quality is BPO Centers’ highest priority, and our quality assurance teams work everyday to ensure this standard is met. Your customers are thrilled when they speak and chat with agents who are culturally similar, accent neutral, and truly care about solving their issues. Our agents work with cutting-edge technology and best practices from around the globe, and it is simple to scale with us as our pricing model significantly reduces your total cost to serve.
- Culturally aligned, accent-neutral agents your customers love →
- AI-enhanced training and real-time quality monitoring →
- Global best practices backed by advanced technology →
- Scalable solutions that reduce your total cost to serve →
Our AI Capabilities
Groundbreaking AI
That Transforms Business
Unlike competitors who only offer human staff, our technologies fundamentally
transform how we deliver value, giving you a competitive edge in your
industry.
AI-Powered Analytics
Real-time insights using advanced machine learning to optimize performance and identify trends before your competitors.
Intelligent Automation
AI-driven processes that continuously learn and improve, automating complex tasks with unmatched precision.
Advanced Conversational AI
Natural language processing that understands context and sentiment, delivering human-like interactions.
Predictive Customer Service
Anticipate customer needs before they arise with our exclusive AI models trained on billions of interactions.
Our Mission and Commitment
We are committed to providing exceptional agents who deliver high-quality customer care and true brand ambassadorship. With native English proficiency, professional communication skills, and advanced training, our agents operate as a seamless extension of your team. We at BPO Centers are dedicated to ensuring complete satisfaction with honesty and transparency.
- Exceptional agents trained for true brand representation →
- Native English proficiency and strong cultural alignment →
- Continuous learning and leadership development →
- A foundation built on honesty, transparency, and accountability →
Our Team
The Faces of Innovation
From our California headquarters to our nearshore facilities across Mexico, our team works together to ensure every
client and customer feels valued, supported, and understood.
Daniel Kachlon
Founder & CEO
Shlomi Sfadia
Co-Founder & CFO
Our TESTIMonials
dont take our word for for it
see what our customers have to say about us
“BPO Centers has been the zenith of outsource partners in that they prepare”
BPO Centers has been the zenith of outsource partners in that they prepare for, train for, and handle our business as if it were their own. They are competitively priced but perform at a level that is at a distinct altitude above competition. They provide exceptionally skilled and experienced US trained leadership, extensive quality assurance…
Zhang Chen
Ceo of Softmark
Book your free strategy Session
Whether you’re scaling support, sales, or back-office operations,
we’ll help you build the right strategy for success.
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